Terms & Conditions

Terms & Conditions

RESERVATIONS

Hotel Formula

You can book from one to several nights in a hotel formula. This package includes apartment accommodation, with standard hotel services (daily cleaning of the accommodation except the kitchen area).

When booking, you must provide a valid credit card number. This credit card number will be used to guarantee your reservation. The payment of your stay will be made on site before your departure. We reserve the right to pre-authorize your credit card to verify the validity of your credit card.

In case of a reservation not canceled before 12:00 the day of your arrival, your credit card will be debited the amount of the first night.

Arrivals are between 14:00 and 20:00. Beyond that, you must inform the reception of the establishment, which will explain the procedure to be followed to allow you to reach your apartment.

The day of your departure, the keys of your accommodation will be handed over between 8:00 and 12:00.

Residential stay

From 3 nights, for a residential stay, the formula includes the provision of the accommodation in complete autonomy.

The cleaning of the apartment is not included in this formula, it is optional paying during or after the stay.

When booking, you must provide a valid credit card number. This credit card number will be used to guarantee your reservation. We reserve the right to pre-authorize your credit card to verify the validity of your credit card. If the reservation takes place more than 30 days before the date of your arrival, a deposit representing 25% of the totality of your stay will be requested. The regulation of your stay must be paid on the spot the day of your arrival.

Cancellation policy: 30 days before arrival: 30% of the booking fee will be charged between 30 and 15 days before arrival: 15% of the total stay will be charged, Between 14 and 8 days before your arrival Between 7 and 4 days before arrival: 50% of the total stay will be charged, Less than 4 days before arrival: 100% of the total stay will be charged charged.

Arrivals are between 17:00 and 20:00. Beyond that, you must inform the reception of the establishment, which will explain the procedure to be followed to allow you to reach your apartment.

The day of your arrival in the residence, we will give you the keys of your apartment, after the payment of a security of 200 Euros. This deposit, not cashed, will be used to prevent any damage, cleaning costs, or replacements of missing objects found during your departure. This deposit will be returned later, after complete inventory and verification of the cleanliness of your apartment.

Any stay interrupted or abridged can not give rise to any refund.

On the day of your departure, the keys of your accommodation will be handed over between 8:00 and 10:00.

 

INFORMATION

We would like to remind you that the number of persons occupied by a certain number of occupants can not be exceeded.

It is recalled that an infant is considered an occupant in its own right.

Our prices are all taxes included and in Euros calculated on the basis of the data in force to date. They may be changed without notice in the event of a tariff increase imposed by service providers or in the event of economic disruption. Our prices always include the provision of the accommodation charges included (water, electricity, gas). Our prices do not include the tourist taxes payable locally, vary according to the municipalities, the pet fee, the deposit you pay on arrival and which will be returned to you by post after inventory, additional services or services, packages Sports or thalassotherapy.

In the residences, you will be able to benefit from additional services or services such as: telephone (residences have a direct phone in the apartments), cleaning (you will be able to benefit from hours of cleaning by reservation on site and The corresponding remuneration, either during your stay for the delivery of your accommodation at your departure), garages or parking (garage or parking spaces can be made available, you must book them in advance at the reception) , Baby beds and chairs (the residences have extra beds and baby chairs, you have to book them in advance at reception).

These extra services are invoiced separately and will be paid locally.

Pets: pets are accepted for a fee per pet payable at the time of booking or on arrival. They are allowed, on a leash, in the common areas, but are prohibited near the swimming pools.

HOLIDAY VOUCHERS

Mer & Golf Loisirs is approved by the National Agency for Chèques Vacances. We accept these checks as payment for our rental services in France.

CLAIMS

Any complaint relating to a stay must be sent by registered letter with A.R. within 30 days of the stay. After this deadline, Mer & Golf Loisirs reserves the right to refrain from following the requests made. In case of dispute, only the court of Bayonne will be competent and the French laws will apply.

TERMS OF CANCELATION

For guests in the resident formula (3 nights +):

The administration fee if you cancel more than 30 days before the date of your arrival.

– Booking by internet:

25 € for stays of 7 nights or more
15 € for any stay from 3 to 6 nights

Your deposit, 25% of the amount of your stay if you cancel between 29 and 15 days before the scheduled date of your arrival.

75% of the total amount of the stay if you cancel between 14 and 3 days before the scheduled arrival date.

The total amount of the stay if you cancel less than 3 days before the arrival date.

For hotel guests:

In case of no show at the hotel after 6 pm or in case of cancellation by the customer after 6 pm, the first night will be invoiced in full.